If you are looking to continue
your career in the technology
industry, you have come to the
right place. At Digerati Group,
we look for candidates who are
committed, self-driven, team
oriented, and motivated.
We pride ourselves
in our integrity and how we
service our clients. If you feel
that you are a good fit for our
company and would like an
opportunity to join Digerati
Group, please e-mail us at careers@digeratigroup.com.
Current Job Openings
Below are the current job
opening that are available at
Digerati Group. If you are
interested in one of these,
please send us an e-mail with
your resume attached and the job
title in the subject line.
Support Engineer - Posted March 19, 2010
Job Description:
We are currently seeking a highly skilled support engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
Our support engineers are responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction. .
Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly. Individual must be able to travel locally to clients sites when required.
This Position Entails:
• Troubleshooting user problems over the phone and with remote control technologies.
• Accurate documentation of all activities conducted.
• The ability to manage, maintain, troubleshoot and support our customers' networks, equipment, software and services.
• The ability to learn quickly and adapt to changing requirements.
Requirements:
• Bachelor’s degree in computer science or related field
• 1-2 years infrastructure support or related work
• Excellent organization and customer service skills
• Excellent verbal and written communication skills
• Strong motivation, self-direction, commitment and integrity
• Ability to multi-task with solid analytical and problem-solving skills
• Reliable Transportation
Preferred:
• Windows XP, Vista and Windows 2003/2008 Experience
• Active Directory
• MCP Certification
• Network+ Certification
• A+ Certification
• Cisco IOS, PIX/ASA
• Experience with RMM tools such as Kaseya and Saleforce.com
• Desktop and network support
Compensation: Contract to Hire ($14-$20 per hour range)
If interested, please email resume to careers@digeratigroup.com with a subject of Support Engineer.
Barracuda Technical Sales
Specialist
Technology solutions provider is
seeking to develop and grow
sales team. We are a Barracuda Networks Diamond partner, and looking for an
individual to help grow sales of Barracuda Networks products in the Midwest
territory.
Job Description:
The Technical Sales Specialist
will be responsible for
generating/qualifying leads,
product training, demos and
working directly with Barracuda
Networks. This position will
consist of inside and outside
sales responsibilities. Overall
daily responsibilities include
cold calling, prospecting,
training, and demos for
prospects/customers.
Compensation: Base + Commission + benefits
Requirements:
• Some level of technical/IT
background
• Bachelor’s degree
• Ability to analyze business
and provide custom solutions
• Excellent organization,
communication, and customer
service skills
• Strong motivation,
self-direction, commitment and
integrity
• Must be a self-starter and
sales driven
Network Engineer
Job Description:
You’ll work and learn with our
consultants to design, implement
and troubleshoot issues with
desktops, servers and networks
for clients. We focus on
Microsoft technologies for
software applications and Cisco
technologies for networking. We are looking for an
experienced person who can
comfortably handle multi-tasking
in a fast paced environment with
minimal supervision. Individual
must be open to traveling to
clients sites when required.
Requirements:
• Bachelor’s degree in computer
science or related field
• 2-3 years infrastructure
support or related work
• Ability to analyze business
and technical scenarios
• Excellent organization and
customer service skills
• Excellent verbal and written
communication skills
• Strong team orientation
• Strong motivation,
self-direction, commitment and
integrity
• Ability to multi-task with
solid analytical and
problem-solving skills
Preferred:
• Windows 2000, XP, Windows 2003
and Windows 2008 Experience
• Active Directory
• Cisco IOS, PIX, routers,
switches.
• Security testing and
hardening.
• Desktop and Network Support
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